How does Vivi avoid making things up?

Vivi is grounded in your menu, your pairings, and your house rules, not the public internet. If something isn't in the menu, Vivi says so and offers the closest match. Every conversation is logged for review.

Which languages does Vivi speak?

All major European languages out of the box (English, Dutch, German, French, Spanish, Italian, Portuguese, Polish), plus the most common Asian and Middle-Eastern languages (Japanese, Mandarin, Arabic, Hindi). Vivi detects the guest's language automatically.

How long does setup take?

If your menu lives in Butlaroo, Vivi is ready in minutes. We train on what's already there. Brand-voice tuning takes about half an hour with our team.

Where can guests talk to Vivi?

QR ordering, kiosk, click & collect, and the Butlaroo guest app. Voice and chat are both available on every channel that supports it.

Can I control what Vivi promotes?

Yes. You set the dishes of the day, the wines to push, the items to never recommend. House rules (no alcohol pre-noon, no upselling to kids) are honoured automatically.

What happens to guest conversations?

Conversations are stored in your account for analytics and audit. Guests are never identified by Vivi unless you connect a loyalty profile. No data is sold or shared with third parties.

Can a guest still talk to a human?

Always. Every Vivi conversation has a one-tap handoff to staff, and complex requests escalate automatically.

Usage-based: a small fee per conversation, no monthly minimum. Volume pricing is available for groups. Talk to sales for a quote that fits your covers.

Meet Vivi, your AI waiter.

Name: Vivi: your AI waiter | Butlaroo
Brand: Butlaroo

Vivi

Hi, my name is Vivi. How can I help you?

Vivi greets every guest, explains the menu, pairs the dish, and takes the order, by voice or by chat, in every language. Always on, always on brand.

Book a demo See the numbers

What Vivi unlocks at the table.

01
Every guest gets the expert recommendation.
Vivi knows the menu cold. Every pairing, every allergen, every dish-of-the-day. Guests get the answer your best waiter would give, on table 3 and table 30 at the same time.
200%
more expert recommendations per cover
StarterBurrata, peach
MainCedar salmonVivi pick
DessertTarte tatin
“This wine pairs very well with your salmon.”
02
Higher tickets, no hard sell.
Vivi suggests the side, the upgrade, the dessert, at the moment the guest is most open to saying yes. No awkward upsell from a tired waiter at midnight.
30%
lift in average cover value vs. traditional service
Table 12Receipt
Salade niçoise€12.00
Cedar salmon€24.00
Cola 33cl€4.00
Artisan lemonade€7.00
Total€43.00
“How about switching to our artisan lemonade?”
03
Hours of waiter time, every week.
Order-taking, repeat questions, the menu walk-through. Vivi handles it. Your team focuses on the moments that need a human: the warm welcome, the food, the goodbye.
175 h
of waiter time saved per week at an average venue
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Vivi handles≈ 25h / day
“Hi, my name is Vivi. I'll be serving you today.”

A meal with Vivi

From hello to the kitchen, in seconds.

Guest opens the menu.
A scan, a tap, a kiosk. Vivi waits inside, ready in their language.
Vivi says hello.
A warm intro, a quick question or two: diet, mood, the occasion.
Vivi recommends.
The chef's pick, the pairing, the side that lifts the dish. Always honest, always on brand.
Order to the kitchen.
Straight onto Workstation. No re-typing, no language mix-ups, no missed modifiers.

Voice

Hands-free at the table

“Two pilsners and a basket of fries, please.”

Chat

Quiet, on-screen

Anything spicy on the menu?

The Sichuan dan dan noodles, a 4 out of 5.

Voice & Chat

Talk to the menu, or just tap.

Some guests order out loud, the kids tap their way through. Vivi serves both in the same conversation, keeping the order, the table, and the tone consistent across the whole party.

Natural voice ordering, with live transcription
Tap-and-type chat for the quiet moments
Switch mid-sentence. Vivi keeps the thread
Vivi remembers what the guest asked five minutes ago

What can you recommend?

“Try the seared sea bass with grilled greens.”

English
Try the seared sea bass with grilled greens.
Dutch
Probeer de gebakken zeebaars met gegrilde groenten.
German
Probieren Sie den gebratenen Wolfsbarsch mit Grillgemüse.
French
Essayez le bar grillé avec des légumes.
Spanish
Pruebe la lubina a la plancha con verduras.
Japanese
焼きスズキとグリル野菜をどうぞ。

Multilingual

Vivi speaks every language your guests do.

From the German couple on the terrace to the family from Tokyo at table 6, Vivi switches automatically, mid-conversation if needed. Your menu, your tone, fluent in every language you serve.

Detects the guest's language from the first word
Switches mid-conversation without losing context
Translates dishes, modifiers, allergens, accurately
Keeps your brand voice across every translation

House style

Casa Verde · brand voice

Casual ←→ RefinedRefined
Brief ←→ WarmWarm
Reserved ←→ ConfidentConfident

“A pleasure to host you tonight. May I suggest the chef's tasting menu?”

Your narrative

Tell Vivi how to talk to your guests.

Casual or refined. Chatty or to-the-point. Push the chef's special or let guests lead. Vivi takes your house style as input. No scripts to write, no prompts to engineer.

Dial up casual or refined in one slider
Promote dishes, pairings, or specials of the day
House rules: no upselling kids, never push alcohol pre-12, etc.
Preview every change before it goes live

Why guests love Vivi

Sharper service. Every single cover..

01
Always available
Vivi never goes on break, never gets the weeds. From the lunch rush to the after-dinner round, every guest gets attention.
02
Speaks every language
Auto-detects and answers fluently. Tourists order with confidence; locals get their dialect right.
03
Trained on your menu
Every pairing, every story behind a dish, every house rule. Vivi sounds like your team, not a chatbot.
04
Dietary-aware
Vegan, gluten-free, low-carb, allergens. Vivi filters the menu before anyone has to ask twice.
05
Upsells, never pushy
Pairs the wine with the steak, the side with the burger, the dessert with the espresso, in the moment that fits.
06
Frees your team
Order-taking and menu Q&A handled. Your staff focus on the warm welcome and the goodbye.

A selection of everything Vivi can do for you.

Four areas, sixteen features. Switch on what fits today, layer in the rest as you grow.

Listening
Voice ordering
Natural speech in and out. No menu-walkthrough robot, a real conversation.
Anything spicy?
The dan dan noodles, a 4/5.
Chat ordering
Tap-and-type interface for the moments guests prefer to read.
Twopilsnersandfriesplease.
Live transcription
Every voice turn is captured as text, useful for accessibility and audit.
−5mAllergic to nuts
−2mPrefers reds
nowRecommend dessert?
Multi-turn memory
Vivi remembers what the guest said five minutes ago, across voice and chat.

Wild mushroom risotto€18 · v · gf
Ing.PrepStory
Menu expert
Trained on your full menu: ingredients, prep, story, pairing. Not the public web.
Filtered for guest
VegVeganGFHalalLow-C
Dietary filters
Vegan, gluten-free, low-carb, halal. Filtered before the guest asks.
Salmon
Vermentino
Pairing suggestions
Wines, beers, sides, desserts, chef-defined, never invented.
Allergen-safe
G
M
E
N
S
Nuts hidden
Allergen-safe
Allergens flagged at the guest level, on every dish, every modifier.

CasualRefined
“May I suggest the tasting menu?”
Brand voice
Tell Vivi how to greet, recommend, and close, in plain language.
🇬🇧🇳🇱🇩🇪🇫🇷🇪🇸🇯🇵
Multilingual
Every language your guests bring, switched on out of the box.
No alcohol before 12:00
No upsell to minors
Push tonight's special
House rules
No alcohol before noon, no upselling to kids. Your floor rules, encoded once.
Conversion62%
Uplift+30%
Convos1.2k
KPI dashboard
Conversion, average uplift, language mix, top recommendations, all in one view.

Pricing

Usage-based, predictable.

Pay for the conversations Vivi has with your guests, nothing else. No per-seat licenses, no monthly minimums on the AI itself. Activate with one click on any Butlaroo channel.

Available across QR, kiosk, click & collect, and the Butlaroo guest app
Every language Vivi speaks, included
Menu training and brand-voice setup, included
KPI dashboard and conversation logs, included

Per Vivi conversation

from €0.12

no setup fee, no monthly minimum

See full pricing Talk to sales

Volume pricing available for large groups. Excludes VAT.

Questions, answered.

How does Vivi avoid making things up?
Vivi is grounded in your menu, your pairings, and your house rules, not the public internet. If something isn't in the menu, Vivi says so and offers the closest match. Every conversation is logged for review.
Which languages does Vivi speak?
All major European languages out of the box (English, Dutch, German, French, Spanish, Italian, Portuguese, Polish), plus the most common Asian and Middle-Eastern languages (Japanese, Mandarin, Arabic, Hindi). Vivi detects the guest's language automatically.
How long does setup take?
If your menu lives in Butlaroo, Vivi is ready in minutes. We train on what's already there. Brand-voice tuning takes about half an hour with our team.
Where can guests talk to Vivi?
QR ordering, kiosk, click & collect, and the Butlaroo guest app. Voice and chat are both available on every channel that supports it.
Can I control what Vivi promotes?
Yes. You set the dishes of the day, the wines to push, the items to never recommend. House rules (no alcohol pre-noon, no upselling to kids) are honoured automatically.
What happens to guest conversations?
Conversations are stored in your account for analytics and audit. Guests are never identified by Vivi unless you connect a loyalty profile. No data is sold or shared with third parties.
Can a guest still talk to a human?
Always. Every Vivi conversation has a one-tap handoff to staff, and complex requests escalate automatically.
How is Vivi priced?
Usage-based: a small fee per conversation, no monthly minimum. Volume pricing is available for groups. Talk to sales for a quote that fits your covers.